
SAY HELLO
For inquiries about commissions or artist services, please contact us. We would be happy to discuss your needs and develop a project proposal that is right for you.
FAQ’s
Frequently asked questions including returns & exchanges, shipping, damage, payment options, commissions, privacy & security.
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Please select your piece carefully as all works are non-refundable.
Collect with ConfidenceAdditional images and videos are available upon request to assist in the decision-making process.
Digital Art Placement is easier than ever — If you’re deciding between pieces or sizes, just send a photo of your space with the width of the wall and we’ll put together options for you!
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Small to medium-sized paintings are shipped and insured via UPS.
For larger pieces that exceed standard shipping dimensions, your commission will be delivered through a fine art delivery service, ensuring expert handling throughout the entire transport process.
Shipping and delivery costs vary based on the size, weight, and destination of the artwork.
International shipping is available. Contact for a quote.
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All artworks are insured for damage during transit. If your piece is damaged in transit, please do not discard any packing materials.
All sales are final, including but not limited to commissioned pieces.
For pieces damaged in transit, please keep all original packaging and document the damage as soon as the piece is delivered. Damage must be reported with photos within 48 hours of receipt. HSYA will then evaluate if the painting is eligible for repair, replacement or refund. If damage is not reported within this timeframe we may decline to repair, replace or refund the item. If you are reporting damages or have questions about refunds please Contact us.
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All online payments are processed using Stripe. We accept Visa, Mastercard, American Express, debit cards or make 4 interest free payments on purchases under $2000.00 through Afterpay at checkout.
PAYMENT PLANS
For purchases over $4000.00, HSYA offers installment plans through Square Invoices. Make 2 or 4 interest free monthly recurring charges.
If you would like to purchase a piece on an installment plan, contact us.
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HSYA is committed to protecting your privacy and security. The information gathered at checkout is used strictly for payment.
We keep client details strictly confidential and will not sell, loan or rent data to a third party in any instance.
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AVOID EXTREME TEMPERATURES
Resin is highly sensitive to temperature. If exposed to extreme heat or cold, the resin may crack or lift from the surface.
Never leave your resin piece in a car, garage, or any area without temperature control. Significant changes in temperature and extreme temperatures can cause damage to the resin and encaustic painting beneath it.
AVOID DIRECT SUNLIGHT
Prolonged exposure to direct sunlight can cause the resin to yellow over time. It is not recommended to hang your painting directly in front of or beside a window with harsh light. Heat may lead to the melting of the encaustic layer beneath the resin surface, causing air bubbles.
AVOID PRESSURE
Avoid pressing or putting weight on the resin as this can cause permanent damage. If you notice that air bubbles have formed beneath the resin due to significant temperature changes or damage, DO NOT press on the surface as this will cause the air to move and expand. Air bubbles are not always a reason for concern -- In most cases, if an air bubble has formed, it will settle over time as the temperature stabilizes.
CLEANING
Use a dry microfiber cloth to gently clean the surface. Do not use wet or abrasive materials.
DAMAGE
Any damage that occurs after your piece has arrived is the responsibility of the collector. If damage occurs, please contact us at hello@hsya.studio with clear images of the damage. The artist will assess the situation, determine if repair is possible, and provide a quote if applicable.
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Exclusively for design professionals, the Trade Program offers a 15% discount on all artworks by Hannah Yanetsko.
Please contact us to inquire about exclusive trade discounts and partnerships.
COMMISSION FAQ’S
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Complete the Commission Inquiry Form.
Our team will provide a proposal based on your specifications.
After reviewing and approving the proposal, we’ll send an invoice for 50% of the project cost.
Once the artwork is complete, you’ll receive images and videos for approval. Commissions may include one round of revisions.
After final approval, we’ll send an invoice for the remaining 50%, prior to framing and shipping.
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Commissions are structured as follows:
A non-refundable 50% deposit is due upon acceptance of the proposal.
The remaining 50% balance is due upon approval of the final design.
The cost of your commission is calculated based on the annual standard price per square inch, plus a 20% commission fee. To provide an accurate shipping or delivery estimate, please include your zip code in the form below.